Understanding AI Usage Charges

    CategoryAccount and Billing
    Article typeDocumentation
    Estimated reading time 6 min read
    Last reviewedRecently reviewed
    Applies toGEVADE CRM accounts where the feature is enabled
    Access requiredAccess may depend on your user permissions
    Plan/configuration noteFeature availability may depend on your selected plan and account configuration

    Summary

    Interactions with the GEVADE CRM AI Employee are billed on a usage basis from your prepaid wallet. You are charged per AI response generated, allowing you to scale AI customer service affordably.

    Who this article is for

    This article is for account owners utilizing the AI Employee features.

    Overview

    The AI Employee is a powerful tool for qualifying leads and booking appointments automatically. Because AI models require significant computational power, usage is billed per interaction. This ensures you only pay for the value the AI generates for your business. Instead of paying a massive flat monthly fee for an AI bot, you pay fractions of a cent per response. This makes AI accessible to small businesses while remaining scalable for enterprise users.

    Before you begin

    • Ensure your wallet auto-recharge is active.
    • Review the AI Employee settings to ensure it is only active on intended channels.
    • Set up CAPTCHAs on web forms to prevent bot spam from draining your AI wallet.

    Step 1: What Constitutes a Charge

    You are charged every time the AI Employee generates and sends a response to a contact. If a contact sends a message but the AI is turned off or paused for that contact, no AI charge occurs. If a human agent takes over the conversation, AI billing stops for that thread.

    Step 2: Billing Mechanism

    Like SMS and email, AI charges are deducted directly from your prepaid wallet balance. You can view these deductions in real-time under Settings > Billing > Usage Logs. This allows you to track exactly how much your automated support is costing.

    Step 3: Cost Control

    You can control costs by configuring the AI Employee to only respond on specific channels (e.g., only SMS, not Web Chat) or only during specific hours (e.g., only after hours when human staff are unavailable), where available in your account. You can also set a maximum number of messages the AI will exchange with a single contact before handing off to a human.

    Step 4: Combined Charges

    Remember that if the AI Employee responds via SMS, you will be charged for BOTH the AI generation AND the standard SMS carrier fee for sending the text. If the AI responds via Web Chat, you are only charged the AI generation fee.

    Configuration note

    Training the AI Employee (uploading FAQs, scanning your website) does not incur usage charges. You are only billed when the AI actively converses with a lead.

    Important clarification

    Leaving the AI active on a channel with high spam volume (like an unprotected web widget) can drain your wallet as the AI attempts to converse with bots. Always use CAPTCHAs on web forms.

    Resolution guidance

    The AI stopped responding

    Check your wallet balance. If it is empty, the AI cannot generate responses. Update your payment method to trigger an auto-recharge.

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    Need account-specific help?

    If your question requires account access, billing review, workflow inspection, message delivery diagnosis, AI response review, or private configuration review, submit a support request with examples and screenshots.