Conversations

    Manage your unified inbox, read customer replies, and collaborate with your team.

    The Conversations inbox brings all your communication channels into one place.

    Designed for

    All users who communicate with customers.

    Key topics covered

    • How to read and reply to messages
    • How to assign conversations
    • How to filter the inbox

    Guides & Documentation

    Important Information

    Notice

    Deleted conversations cannot be recovered. Route messages carefully.

    Service Continuity

    Applying global filters and thinking messages are missing.

    Support Guidance

    If messages are missing, check for duplicate contacts or active filters.