Understanding Email Usage Charges

    CategoryAccount and Billing
    Article typeDocumentation
    Estimated reading time 6 min read
    Last reviewedRecently reviewed
    Applies toGEVADE CRM accounts where the feature is enabled
    Access requiredAccess may depend on your user permissions
    Plan/configuration noteFeature availability may depend on your selected plan and account configuration

    Summary

    Outbound emails sent through the GEVADE CRM native SMTP service are billed at a fraction of a cent per email, deducted from your prepaid wallet. There are no charges for inbound emails.

    Who this article is for

    This article is for marketers and account owners.

    Overview

    To ensure high deliverability for your newsletters and automated follow-ups, GEVADE CRM uses enterprise-grade email infrastructure. You are billed purely on the volume of emails you send, making it highly cost-effective compared to traditional tier-based email marketing platforms. Instead of paying $100/month just for the privilege of having a list of 10,000 contacts, you pay nothing to store the contacts and only a few dollars when you actually send them an email.

    Before you begin

    • Verify your sending domain (DKIM, SPF, DMARC) before sending.
    • Ensure your contact list is clean to avoid high bounce rates.
    • Check your wallet auto-recharge settings before sending a large newsletter.

    Step 1: Per-Email Billing

    Every outbound email sent—whether it's a manual reply, a workflow automation, or a mass newsletter broadcast—costs a tiny fraction of a cent. This is deducted from your wallet in real-time as the emails leave the server.

    Step 2: Attachments and Size

    Unlike SMS, the length of the text in your email does not increase the cost. However, emails with massive attachments may be rejected by the receiving server. We recommend linking to files (using Google Drive or the GEVADE Media Library) rather than attaching them directly.

    Step 3: Deliverability and Bounces

    You are charged when the system attempts to send the email. If the email bounces because the recipient's address is invalid, the charge still applies because the infrastructure was utilized. This is why maintaining list hygiene is critical.

    Step 4: Dedicated IP Addresses

    For ultra-high volume senders (e.g., sending over 100,000 emails per month), a Dedicated IP address can be purchased as an optional add-on. This incurs a flat monthly fee in addition to the per-email usage charges but protects your deliverability from other users on shared IPs.

    Configuration note

    Maintaining a clean email list is critical. High bounce rates or spam complaints will not only waste your wallet funds but can also result in your sending privileges being temporarily suspended to protect the network.

    Important clarification

    Sending cold emails to purchased lists usually results in massive bounce rates, draining your wallet quickly and destroying your domain reputation. Only email opted-in contacts.

    Resolution guidance

    My emails are not sending

    Check your wallet balance to ensure it is not empty. Also, verify in Settings > Email Services that your sending domain is properly authenticated with correct DNS records.

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    If your question requires account access, billing review, workflow inspection, message delivery diagnosis, AI response review, or private configuration review, submit a support request with examples and screenshots.