CategoryAI Employee
Article typeDocumentation
Estimated reading time 6 min read
Last reviewedRecently reviewed
Applies toGEVADE CRM accounts where the feature is enabled
Access requiredAccess may depend on your user permissions
Plan/configuration noteFeature availability may depend on your selected plan and account configuration
Who this article is for
This article is for account owners, finance contacts, and billing administrators responsible for monitoring platform costs and managing subscription add-ons.
Overview
Understanding how AI features are billed is essential for managing your account effectively. While some foundational AI tools may be included in your base plan, advanced features like the AI Employee, Voice AI, and Conversation AI often consume usage-based credits or require specific subscription add-ons. This guide explains how to monitor and manage these costs.
Plan Dependencies
The availability of specific AI tools depends on whether you are on the Starter, Growth, or Empire plan. Certain advanced AI capabilities are reserved for higher tiers or require explicit activation. Always check the official GEVADE CRM pricing page for current plan inclusions.
Usage-Based Charges
Many AI features operate on a usage-based consumption model rather than a flat monthly fee. This means you are billed based on volume. For example:
- AI Employee/Conversation AI: Charges are typically incurred per AI-generated message or interaction.
- Voice AI: Charges are typically calculated per minute of active voice processing.
- AI Studio: Content generation may consume credits based on the volume of text or assets created.
Prepaid Wallet System
Where applicable, usage-based AI charges are deducted from your account's prepaid wallet (the same wallet used for SMS and email sending). To avoid service interruptions, ensure your auto-recharge settings are configured correctly in the Billing section so that your AI tools do not pause mid-conversation due to low funds.
Monitoring Costs and Usage
It is highly recommended to regularly review your billing dashboard and usage logs. This allows you to track AI consumption, identify spikes in usage, and optimize your workflows. If an AI agent is handling too many irrelevant queries, refining your knowledge base can help reduce unnecessary message generation and associated costs.
Add-On Subscriptions
Some premium AI features may require a flat monthly add-on subscription in addition to usage charges. Review your active add-ons in the account billing settings to manage these subscriptions.
Configuration note
We do not guarantee specific billing outcomes, fixed costs for usage-based services, or guaranteed ROI from AI tools. Usage charges, feature access, fair use rules, and add-on requirements vary depending on your account setup. Always monitor your billing dashboard closely after launching a new AI feature. For current plan inclusions, pricing, and available options, review the official GEVADE CRM pricing page.
Resolution guidance
Why did my AI features stop working?
Check your billing settings. If your prepaid wallet balance falls below the required threshold and auto-recharge fails, usage-based AI services may be paused.
How can I reduce my AI usage costs?
Refine your AI's instructions to be more concise, reducing the length of generated messages. Additionally, ensure your human escalation rules trigger promptly so the AI doesn't waste credits in endless loops with frustrated customers.
Need account-specific help?
If your question requires account access, billing review, workflow inspection, message delivery diagnosis, AI response review, or private configuration review, submit a support request with examples and screenshots.
