Handling Failed Payments

    CategoryAccount and Billing
    Article typeDocumentation
    Estimated reading time 7 min read
    Last reviewedRecently reviewed
    Applies toGEVADE CRM accounts where the feature is enabled
    Access requiredAccess may depend on your user permissions
    Plan/configuration noteFeature availability may depend on your selected plan and account configuration

    Summary

    If a payment fails, your account will enter a grace period. You must update your billing details within this window. If the payment remains unresolved, your workspace will be suspended and all automations will halt.

    Who this article is for

    This article is for account owners and billing administrators.

    Overview

    Payment failures happen for various reasons: expired cards, insufficient funds, or aggressive bank fraud filters. GEVADE CRM has an automated dunning process to notify you of failed payments and give you time to resolve them before interrupting your business operations. However, ignoring these warnings will lead to an automatic suspension of services. This protects our infrastructure from unpaid usage while giving you a fair window to contact your bank or swap credit cards.

    Before you begin

    • Check your email for automated billing failure notices.
    • Verify that your credit card has not expired and has sufficient funds.
    • Contact your bank to ensure they are not blocking the transaction as suspected fraud.

    Step 1: Notification of Failure

    When a charge for your subscription or an auto-recharge fails, the system immediately sends an email alert to the account owner and displays a red banner inside the CRM dashboard. Do not ignore these alerts.

    Step 2: The Grace Period

    Your account enters a brief grace period (typically 3 to 7 days). During this time, you still have full access to the platform, and the system will automatically retry the charge periodically. This gives you time to resolve the issue without your websites going offline.

    Step 3: Updating Your Payment Method

    To resolve the issue, navigate to Settings > Billing (contact support if this option is not visible) and add a new, valid credit card. Set it as the primary payment method. The system will usually attempt to process the outstanding balance within a few hours of the card being updated.

    Step 4: Account Suspension

    If the grace period expires without a successful payment, your workspace will be automatically suspended. You will lose access to the dashboard, your websites will go offline, and all automated workflows, emails, and SMS messages will immediately stop.

    Configuration note

    If your wallet auto-recharge fails, there is no grace period for telecommunications. Outbound SMS and emails will stop instantly if your wallet hits $0, even if your main subscription is active.

    Important clarification

    Ignoring the failed payment emails assuming it's a glitch. Always log in and verify your billing status if you receive an alert.

    Resolution guidance

    I updated my card, but my account is still suspended

    It can take a short time for the system to retry the charge. If you need immediate access, submit an urgent support ticket so our team can manually force the payment retry.

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    Need account-specific help?

    If your question requires account access, billing review, workflow inspection, message delivery diagnosis, AI response review, or private configuration review, submit a support request with examples and screenshots.